At Mystic Aura Scents, we take pride in offering premium-quality perfumes for both men and women. Please read our return and refund policy carefully to understand how we handle product issues.

1. No Refunds Policy

• We do not offer refunds for any purchases. All sales are final once the order is confirmed and paid for.

2. No Returns Policy

• We do not accept returns for any products unless the product is damaged upon receipt.

3. Damaged Products

• If you receive a damaged product, we are happy to offer an exchange. To initiate the exchange process:
  • You must contact us within 48 hours of receiving the product.
  • Please send clear images of the damaged product via email to support@mysticaurascents.com.
  • Once we review and verify the damage, we will arrange for the same product to be sent to you as an exchange.

4. Exchange Process

• After reviewing your claim, we will ship the replacement product within 7-14 working days.
• Please note that we only exchange the same product that was damaged and do not allow changes to the product or order.

5. Contact Us

If you have any questions or need assistance with a damaged product claim, please contact us at:
Email: support@mysticaurascents.com
Phone: +91 98712 29661